Last Updated: August 20, 2026

Better Roast Coffee LLC (“Better Roast Coffee,” “we,” “us,” or “our”) operates the website www.betterroastcoffee.com (the “Site”) and related services for personalized coffee roasting, roasted-to-order products, exclusive micro-lots, and related e-commerce offerings.

This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit or use our Site, place orders, contact us, or otherwise interact with us. It is designed to comply with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA/CPRA) as amended, and other relevant state and federal requirements. By using the Site, you agree to the practices described in this policy and our Terms of Service (available at https://www.betterroastcoffee.com/terms-of-service).

1. Who We Are

Better Roast Coffee LLC

1317 Edgewater Dr #6762

Orlando, FL 32804

Email: Contact@BetterRoastCoffee.com

Phone: (407) 498-5170

We are the controller of the personal information collected through our Site. Our Site is hosted by Squarespace, Inc.

2. Information We Collect

We collect the following categories of personal information:

Information You Provide Directly

Contact and identity information (name, email address, phone number).

Billing and shipping addresses.

Order details and purchase history (products ordered, preferences for custom roast profiles, roast dates, labeling requests).

Payment information (processed by our payment processor; we do not store full credit card numbers).

Communications (messages sent via contact forms, email, or phone).

Account or preference information (if you create an account or save roast profiles).

Any other information you voluntarily submit (e.g., reviews, feedback, or newsletter sign-ups).

Information Collected Automatically

Device and usage data (IP address, browser type, operating system, device identifiers, pages visited, time spent, referring URLs).

Cookies, pixels, and similar tracking technologies (see Section 6).

Approximate location data derived from IP address.

Information from Third Parties

Payment processors (transaction confirmation and limited payment details).

Shipping carriers (delivery status and address verification).

Analytics and service providers that support our Site.

We do not knowingly collect sensitive personal information beyond what is necessary for order fulfillment (e.g., we do not collect precise geolocation, biometric data, or health information).

3. How We Use Your Information

We use personal information for the following purposes:

Fulfilling and managing orders, custom roasting, labeling, shipping, and customer service.

Processing payments and preventing fraud.

Communicating with you about orders, account updates, customer support, and (with your consent or as permitted by law) marketing offers, newsletters, or promotions.

Improving our Site, products, and services (including analytics and personalization of roast profiles).

Complying with legal obligations, resolving disputes, and enforcing our Terms of Service.

Security, fraud prevention, and protecting our rights and property.

We process this information based on: performance of a contract (orders), legitimate interests (Site improvement and security), legal obligations, and your consent (where required, e.g., certain marketing).

4. How We Share Your Information

We do not sell your personal information. We share it only as follows:

Service providers acting on our behalf (Squarespace for hosting and e-commerce functionality; payment processors such as those integrated with Squarespace Commerce; shipping carriers; email/communication tools; analytics providers). These parties are contractually required to use the information only for the services they provide to us.

Business transfers (in connection with a merger, acquisition, or sale of assets).

Legal requirements (when required by law, court order, or to protect rights, safety, or property).

With your consent or at your direction.

We may share aggregated or de-identified information that cannot reasonably identify you.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies (including those provided by Squarespace and analytics tools) for essential Site functionality, security, analytics, and (where permitted) marketing. You can control cookies through your browser settings. Disabling certain cookies may affect Site functionality. For more details on Squarespace’s practices, see their Privacy Policy.

6. Data Retention

We retain personal information only as long as necessary for the purposes described above, including to fulfill orders, comply with legal obligations (e.g., tax and accounting records), resolve disputes, and enforce agreements. Order and transaction records are typically retained for several years as required by law. When no longer needed, we securely delete or anonymize the data.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. Payment card data is encrypted during transmission. However, no method of transmission over the Internet or electronic storage is 100% secure. You transmit information at your own risk.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

For all users

Access, correct, or update certain information by contacting us.

Opt out of marketing emails by using the unsubscribe link or contacting us.

California residents (CCPA/CPRA)

Right to know/access the categories and specific pieces of personal information we collect, use, and disclose.

Right to delete personal information (subject to exceptions).

Right to correct inaccurate personal information.

Right to opt out of the “sale” or “sharing” of personal information (we do not sell or share for cross-context behavioral advertising).

Right to limit use of sensitive personal information (we do not use it beyond permitted purposes).

Right to non-discrimination for exercising these rights.

To exercise rights, email Contact@BetterRoastCoffee.com with the subject line “Privacy Request” and provide sufficient information for us to verify your identity. We will respond within the timeframes required by law (generally 45 days for CCPA requests). Authorized agents may submit requests with proper authorization.

Other state privacy laws (e.g., Virginia, Colorado, Connecticut) may provide similar rights; contact us to exercise them.

9. Children’s Privacy

Our Site is not directed to children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it. Contact us if you believe a child has provided information.

10. International Visitors

Our Site is operated from the United States and primarily intended for U.S. customers. If you access the Site from outside the U.S., your information will be transferred to and processed in the United States, which may have different data protection laws. By using the Site, you consent to this transfer.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Review their policies separately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top will indicate the latest version. Material changes will be posted on the Site or notified by email where appropriate. Continued use of the Site after changes constitutes acceptance.

13. Contact Us

For questions about this Privacy Policy, to exercise your rights, or for any privacy-related concerns:

Better Roast Coffee LLC

1317 Edgewater Dr #6762

Orlando, FL 32804

Email: Contact@BetterRoastCoffee.com

Phone: (407) 498-5170

This Privacy Policy is consistent with our Terms of Service. If there is any conflict, the Terms of Service will control with respect to the subject matter addressed there.